Our Guarantee

As a member of the National Association of Professional Organizers (NAPO), I abide by the association's Standard of Ethics as listed below. In addition, I want you to be completely satisfied with the services I provide; however, it is important to recognize the success of your organizing project is largely up to you.

I will do my best to analyze your situation, teach you new skills, and help you make the changes you desire in order to reach your goal. Once we organize your space(s) and create a new system for you, long term success is dependent upon your commitment to maintaining the system long enough for it to become routine.

It is normal for a new system to need periodic evaluation and adjusting. If you have faithfully used your new system for one month, and we have already adjusted it according to your needs, and you are still unhappy, I will refund your money. If we have already worked multiple sessions together, your refund will be limited to the amount of your most recent session.

Lastly, I carry business liability insurance.

NAPO Code of Ethics
This Code of Ethics is a set of principles to provide guidelines in our professional conduct with our clients, colleagues, and community. As a member of the National Association of Professional Organizers, I pledge to exercise judgment, self-restraint, and conscience in my conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in the profession of organizing.

Clients

Working Relationships

  • I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
  • I will offer services in those areas in which I am qualified and will accurately represent those qualifications in both verbal and written communications.
  • When unable or unqualified to fulfill requests for services, I will make every effort to recommend the services of other qualified organizers and/or other qualified professionals.
  • I will advertise my services in an honest manner and will represent the organizing profession accurately.

Confidentiality

  • I will keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
  • I will use proprietary client information only with the client's permission.
  • I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.

Fees

  • I will decide independently and communicate to my client in advance my fees and expenses, and will charge fees and expenses which I deem reasonable, legitimate, and commensurate with my experience, the services I deliver, and the responsibility I accept.
  • I will make recommendations for products and services with my client's best interests in mind.

Colleagues

  • I will seek and maintain an equitable, honorable, and cooperative association with other NAPO members and will treat them with respect and courtesy.
  • I will respect the intellectual property rights (materials, titles, and thematic creations) of my colleagues, and other firms and individuals, and will not use proprietary information or methodologies without permission.
  • I will act and speak on a high professional level so as not to bring discredit to the organizing profession.

National Association of Professional Organizers
(856) 380-6828   |   hq@napo.net

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